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Maintaining stock levels and conducting stocktake when necessary

Replenishing shelves as and when needed

Dealing with customer queries and complaints in a professional manner

Assisting customers with finding items they are looking for

Offering advice on products to potential customers

Upselling additional products where appropriate

Processing sales transactions quickly and efficiently at the till point

Answering the telephone promptly and dealing with enquiries courteously

Managing the flow of people in and out of the store so that it does not become too congested

liaising with other departments within the store to ensure smooth running of operations

Acting as a first point of contact for delivery drivers and signposting them to the relevant colleague if necessary

Undertaking regular patrols around the premises to identify any security or health & safety risks

Assisting customers with purchases and providing advice on products, loyalty schemes and promotions

Guiding customers to the right aisle or product they are looking for

Restocking shelves when needed and keeping displays tidy

Answering the store telephone and directing calls to appropriate colleagues

Processing payments at the till point using electronic tills or cash registers

Bagging up customer purchases carefully and accurately

Dealing with customer queries professionally and referring them to a manager if necessary

Undertaking staff training on new products, procedures or processes